Important Information
Policies
To help make your stay at e-stay Hanthana Kandy in Kandy as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear arrival and family policies keep homestay planning straightforward.
The policies at e-stay Hanthana Kandy cover arrival times, children, extra bedding, pets, cash payments, and cancellation requirements. Free Wi-Fi, parking, garden areas, and shared spaces form part of the wider amenities, while each room remains subject to its stated occupancy, balcony, bedding, and reservation conditions.
- Check-In and Check-Out
Check-in is available from 2:00 PM until 10:00 PM. Check-out is available from 4:00 AM until 10:00 AM. There is no stated minimum age requirement for check-in.
- Children, Cribs, and Extra Beds
Children of all ages are welcome, with guests aged six and above treated as adults for occupancy purposes. Cribs are available on request for younger children, and extra beds can be requested for both children and adults. Availability depends on the selected accommodation.
- Pet Policy
Pets are not allowed at e-stay Hanthana Kandy. Travelers requiring any special accommodation arrangements should confirm them before arrival.
- Payment and Cancellation
The property currently accepts cash payments only. Cancellation and prepayment conditions vary according to the accommodation and rate selected, so the terms attached to the confirmed booking should be reviewed before arrival.
- Parking and Special Requests
Free private parking is available on-site. Airport transfers, additional bedding, cribs, preferred room placement, and other special arrangements are subject to availability and should be requested in advance when important to the stay.